Nicola Heaps , BACP

She is a registered member of the BACP, the British Association for Counselling and Psychotherapy, bringing a compassionate, client-focused approach to each session. Nicola has worked with people facing stress and anxiety and supports couples navigating relationship difficulties with sensitivity and practical care.

She specialises in helping those coping with grief and loss, including bereavement after suicide or the death of a child, and offers end of life therapy for clients and families affected by life-limiting or terminal illness. Her work aims to meet the emotional needs that arise during these profound and often overwhelming experiences.

Nicola treats everyone with respect and aims to create a space marked by sensitivity and compassion. Sessions are tailored to each person’s individual circumstances so that therapy addresses specific concerns and priorities rather than following a one-size-fits-all model.

She recognises that reaching out for support can take courage, and she views that first step as the beginning of a process that can lead to feeling different from how one feels in the moment. Nicola looks forward to working with people who are ready to explore change and healing.

Client-centered and solution-focused care delivered online

Nicola Heaps draws on client-centered therapy to create a warm, accepting environment where the client’s experiences and priorities guide the work. This approach emphasises empathic listening and validation, helping people process emotions such as grief, anxiety, or the strain of relationship difficulties while building self-awareness and resilience.

She also uses solution-focused therapy to identify practical steps and small, attainable goals that move clients toward meaningful change. This brief, goal-oriented method is useful for addressing specific problems like stress management or improving communication in relationships by highlighting strengths and past successes.

Finding the right approach is a collaborative process. Nicola works with clients to understand their needs, goals, and preferences, and adapts methods so therapy fits each individual rather than expecting clients to fit a model. Licensed professionals and therapists often blend approaches in this way to better support progress.

Online sessions by video call, phone, live chat, or text-based messaging offer flexibility for people balancing work, caregiving, or other commitments. These options make it easier to maintain continuity of care during life changes and to choose the format that feels most comfortable, accessible, and effective for each person.