Lucy Caplan , BACP

Lucy Caplan qualified as a counsellor in 2007 and is a registered member of the BACP - the British Association for Counselling and Psychotherapy. Over a 17-year career she has worked across a wide range of presenting issues, gaining substantial experience with relationship breakdown, family problems, bereavement, abuse and domestic violence, as well as stress, anxiety, depression, eating-related concerns, workplace difficulties, change management, loss, trauma, sexuality and addictions.

She practices as an integrative counsellor, which means she draws on different therapeutic methods and tailors them to the needs of each person she works with. Her practice is primarily client-centred - focusing on the issues the client wants to address - while also using solution-focused techniques to help move toward practical goals. She is trained in a variety of approaches and combines them to suit each individual.

Colleagues and the profile describe her as warm, non-judgemental and confident, with an emphasis on creating an environment where people feel able to explore difficult material. Her priority is to offer an effective setting in which clients can work through what is causing problems in their lives. She has provided long-term, short-term and time-limited therapy, delivered by telephone or video calls.

Approaches That Translate Well to Online Therapy

Client-Centred Therapy places the client at the heart of the work, offering a respectful, empathetic space where a person’s own goals and pace guide the process. It is helpful for people seeking greater self-understanding and support through life changes, grief or relationship difficulties.

Cognitive Behavioral Therapy (CBT) focuses on identifying and shifting unhelpful thoughts and patterns of behaviour. It is practical and goal-oriented, often used for anxiety, depression, stress and problems with sleep or eating.

Motivational Interviewing helps people explore and strengthen their own motivation to change, making it useful for addictions, smoking or vaping cessation, and readiness for other behaviour changes.

Finding the right approach is part of the therapeutic process. Lucy works collaboratively with clients to assess their needs, preferences and goals and will adapt methods over time so therapy fits the person rather than the other way around.

Online therapy offers flexibility in how sessions take place - video calls, phone sessions, live chat or text-based messaging - making it easier to fit support around work, family and other commitments. These options allow therapists and licensed professionals to maintain continuity of care and make accessing support more convenient for people in different locations.